topic Re: WiFi keeps dropping in Broadband

WiFi keeps dropping

Laura1101 — Thu, 05 Dec 2024 11:12:01 GMT

I think we may need to plug in another device so that the signal reaches - we don't have an option to use a cable as the internet reaches us in the bedroom and the office is a separate room. This was the only thing that worked when we were with BT.

Re: WiFi keeps dropping

Mr+Flibbles+86 — Fri, 06 Dec 2024 10:26:18 GMT

Hi there @Laura1101 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi keeps dropping

Addie15 — Sun, 08 Dec 2024 10:26:26 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.