Sky broadband intermittently dropping

ABDB — Sat, 07 Dec 2024 13:51:39 GMT

Hi, In the last fortnight (I think) my sky broadband has been intermittently dropping connection. We've noticed more often in the last few days. During work calls my connection would keep dropping this week. Today I've noticed my phone struggling to refresh and then reverting to 5G. Other connected devices, Alexa's etc, have said they can't connect. When I run broadband and WiFi checks it says everything is fine. I've reset the router, but it still seems an intermittent connection

Re: Sky broadband intermittently dropping

Addie15 — Sun, 08 Dec 2024 08:57:04 GMT

Hi there, @ABDB. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Re: Sky broadband intermittently dropping in Broadband

Sky broadband intermittently dropping

Re: Sky broadband intermittently dropping