topic Re: Wifi connection issues in Broadband

Wifi connection issues

Tunny37 — Sat, 07 Dec 2024 10:18:05 GMT

I've previously reported issues with performance and connection issues with my wifi.

It has been particularly bad for the past 2-3 days but the service checker states there are no issues and everything is fine.

Any suggestions?

Re: Wifi connection issues

Addie15 — Sun, 08 Dec 2024 08:45:37 GMT

Hi there, @Tunny37. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi connection issues

Addie15 — Tue, 10 Dec 2024 08:56:55 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Wifi connection issues

Tunny37 — Tue, 10 Dec 2024 12:23:13 GMT

Engineer attended today but Internet still dropping after he left. Also I did not receive an invite to continue this chat.

Re: Wifi connection issues

Bez1980 — Tue, 10 Dec 2024 12:51:34 GMT

I am having exactly the same issue as mentioned at the top of the chat. Can an engineer please contact me? Thanks.