https://helpforum.sky.com/t5/Broadband/New-package-still-not-working-no-updates-either/m-p/4844909#M446815 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3812494">@John_20a</a>&nbsp;wrote:<BR /> <P>but now there's a problem with actually using the fibre. Sky is my provider so I'm reaching out for updates or help</P> <HR /></BLOCKQUOTE> <P>What is the problem as you hven't said, do you have no connection if so what lights are lit or not lit on your hub ?</P> Sat, 07 Dec 2024 22:37:50 GMT caesarome 2024-12-07T22:37:50Z https://helpforum.sky.com/t5/Broadband/New-package-still-not-working-no-updates-either/m-p/4844850#M446795 <P>I upgraded to fibre 150 as my area finally had fibre installed. Installation first time round was cancelled, no contact from anyone until 30mins after latest arrival time. 2nd installation went ahead no issues with openreach engineers but now there's a problem with actually using the fibre. Sky is my provider so I'm reaching out for updates or help. I'm lucky my old connection still works but it's speed is almost like dial up!!!&nbsp;</P> Sat, 07 Dec 2024 21:26:07 GMT https://helpforum.sky.com/t5/Broadband/New-package-still-not-working-no-updates-either/m-p/4844850#M446795 John_20a 2024-12-07T21:26:07Z https://helpforum.sky.com/t5/Broadband/New-package-still-not-working-no-updates-either/m-p/4844909#M446815 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3812494">@John_20a</a>&nbsp;wrote:<BR /> <P>but now there's a problem with actually using the fibre. Sky is my provider so I'm reaching out for updates or help</P> <HR /></BLOCKQUOTE> <P>What is the problem as you hven't said, do you have no connection if so what lights are lit or not lit on your hub ?</P> Sat, 07 Dec 2024 22:37:50 GMT https://helpforum.sky.com/t5/Broadband/New-package-still-not-working-no-updates-either/m-p/4844909#M446815 caesarome 2024-12-07T22:37:50Z