topic Re: Connected but no internet in Broadband

Connected but no internet

Rhys007 — Sat, 07 Dec 2024 21:57:14 GMT

Our box is connected and showing green lights for everything except 'Internet' and we cannot connect any devices. The WiFi shows as an option on the devices but then says "Action needed, no internet"

Re: Connected but no internet

caesarome — Sat, 07 Dec 2024 22:36:10 GMT

@Rhys007

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Connected but no internet

LesleyB-UK — Sat, 07 Dec 2024 23:19:26 GMT

I have the same, with all lights green but all devices show connected without Internet. Been like this since Thursday, with nothing having changed in the home and no new devices added. Have used service checker and that says no known issues, but clearly there are as seen several of this type of message over the last couple of days. Have unplugged router and extender but no change. Wonder if I'll get a rebate on my bill due to a lack of service?

Re: Connected but no internet

Callum1232 — Sat, 07 Dec 2024 23:41:33 GMT

Having the same issue, deives are connected but every 2 minutes it cuts out and comes back. Serivce checker says all is fine but this isn't the case

Re: Connected but no internet

Rhys007 — Sun, 08 Dec 2024 12:11:29 GMT

Hi,

Thanks for your comment but we've tried all these things and it still isn't working. All the links say it's connected fine (which is obviously isn't). My partner and I both rely on this for work as we work from home so getting a bit worried now.

Thanks

Re: Connected but no internet

Rhys007 — Sun, 08 Dec 2024 12:12:34 GMT

Hi,

We were hoping it was just the storm but it's still not working. We both work from home too so need it asap. So annoying.

Thanks

Re: Connected but no internet

Rhys007 — Sun, 08 Dec 2024 12:13:46 GMT

It's so ridiculous, we've done all these links and tests which keep saying it's fine (even though the internet light still isn't on) and we both work from home so it's about to be an even bigger problem tomorrow.

Re: Connected but no internet

LesleyB-UK — Wed, 11 Dec 2024 18:29:43 GMT

Finally back online .... turns out I need to turn off and unplug the router, the extender, the Q box, and mini boxes, and then plug the router back in first to get the green lights, after which my mobile then connected yay, then I plugged everything else back in and all seems well ... who would have thought the sky box could knock out the internet for all devices in the house!