Issue with WiFi after installing Sky Stream

Gags71 — Sat, 07 Dec 2024 16:48:06 GMT

I installed sky stream and removed all the Sky Q boxes. I can no longer access WiFi in the upstairs of my house or garden room. Any ideas how I can resolve?

Re: Issue with WiFi after installing Sky Stream

TimmyBGood — Sat, 07 Dec 2024 17:02:11 GMT

@Gags71

You've lost the Q box 'hotspot' coverage.

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

topic Issue with WiFi after installing Sky Stream in Broadband

Issue with WiFi after installing Sky Stream

Re: Issue with WiFi after installing Sky Stream