topic Broadband issue in Broadband

Broadband issue

Jacqueline1111 — Sat, 07 Dec 2024 10:35:34 GMT

I frequently get issues watching TV. This is usually towards the evening and after 8pm. We only use the TV. And no other devices.. when my children return form university there is often a bigger issue as they use their laptops. Is there an upgrade I could get to improve the connectivity please

Re: Broadband issue

Addie15 — Sun, 08 Dec 2024 08:51:37 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband issue

Addie15 — Tue, 10 Dec 2024 08:57:11 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.