topic Re: Sky HD box keeps loosing the sky WiFi connection in Broadband

Sky HD box keeps loosing the sky WiFi connection

David.W — Wed, 04 Dec 2024 13:40:30 GMT

Our smart TV & Sky HD box keep losing their Wi-Fi connections to our Sky router. This always effects both devices at the same time. We keep having to reset the SKY router to regain connectivity. However our smart phones are not effected when this happens, i.e not loosing their WiFi connection.

Re: Sky HD box keeps loosing the sky WiFi connection

Tom-W19 — Thu, 05 Dec 2024 09:12:51 GMT

Hi @David.W

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky HD box keeps loosing the sky WiFi connection

Addie15 — Sat, 07 Dec 2024 09:14:13 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky HD box keeps loosing the sky WiFi connection

David.W — Sat, 07 Dec 2024 09:16:43 GMT

Was waiting for an invite....

Re: Sky HD box keeps loosing the sky WiFi connection

Addie15 — Sat, 07 Dec 2024 10:16:56 GMT

Hi there, @David.W. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky HD box keeps loosing the sky WiFi connection

David.W — Sat, 07 Dec 2024 10:18:47 GMT

Thank you 👍

Re: Sky HD box keeps loosing the sky WiFi connection

Addie15 — Mon, 09 Dec 2024 10:18:15 GMT

Update-We we closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.