topic Re: Wifi connection keeps dipping out in Broadband

Wifi connection keeps dipping out

BeckieTurner — Fri, 06 Dec 2024 13:13:42 GMT

Hi, Four times in the last hour my wifi connection has dipped off. The app says there is no issue but we keep being disconnected. Someone came out previously and check the connections in the external box and route to the house, they found no issue. Could it be that the router is old now and not capable to receive the bandwith? We have had this router for 3 or 4 years now. Thank you

Re: Wifi connection keeps dipping out

Addie15 — Sat, 07 Dec 2024 08:43:36 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi connection keeps dipping out

Addie15 — Tue, 10 Dec 2024 09:37:29 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.