topic Re: Non arrival of engineet in Broadband

Non arrival of engineet

Tracey126 — Sat, 07 Dec 2024 08:05:15 GMT

Owend1

we were booked in for a visit Thursday 5 December 8-1, but no engineer arrived and we haven't heard anything....

what do we do know?!

Re: Non arrival of engineet

Chrisee — Sat, 07 Dec 2024 08:09:41 GMT

@Tracey126 you need to talk to Sky to find out what is happening so I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Non arrival of engineet

Addie15 — Sat, 07 Dec 2024 08:35:08 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Tracey126.

Re: Non arrival of engineet

Addie15 — Sat, 07 Dec 2024 08:35:32 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Non arrival of engineet

Addie15 — Mon, 09 Dec 2024 08:50:41 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.