https://helpforum.sky.com/t5/Broadband/New-WiFi-max-dropping-for-extended-time/m-p/4844158#M446598 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2763090">@Paul+Free</a>&nbsp;no its not normal while the Sky Max hub is not the best WiFi router it should be providing reasonably consistent speeds on what I presume is a full fibre connection. To eliminate possible external issues is the hub out in the open on a surface well away from any other wireless equipment?&nbsp;<BR /><BR /></P> <P>If this continues report the issue to Sky as swapping the unit would seem sensible first step.</P> Sat, 07 Dec 2024 08:04:27 GMT Chrisee 2024-12-07T08:04:27Z https://helpforum.sky.com/t5/Broadband/New-WiFi-max-dropping-for-extended-time/m-p/4844154#M446596 <P>I have recently had a new white max router and the top broadband package for approx 9 days and even though it is fast at times it is dropping to really slow speeds (less then 1mbs) for extended periods. I appreciate there is a settling in period but this is terrible. Is this normal?</P> Sat, 07 Dec 2024 07:56:37 GMT https://helpforum.sky.com/t5/Broadband/New-WiFi-max-dropping-for-extended-time/m-p/4844154#M446596 Paul+Free 2024-12-07T07:56:37Z https://helpforum.sky.com/t5/Broadband/New-WiFi-max-dropping-for-extended-time/m-p/4844158#M446598 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2763090">@Paul+Free</a>&nbsp;no its not normal while the Sky Max hub is not the best WiFi router it should be providing reasonably consistent speeds on what I presume is a full fibre connection. To eliminate possible external issues is the hub out in the open on a surface well away from any other wireless equipment?&nbsp;<BR /><BR /></P> <P>If this continues report the issue to Sky as swapping the unit would seem sensible first step.</P> Sat, 07 Dec 2024 08:04:27 GMT https://helpforum.sky.com/t5/Broadband/New-WiFi-max-dropping-for-extended-time/m-p/4844158#M446598 Chrisee 2024-12-07T08:04:27Z https://helpforum.sky.com/t5/Broadband/New-WiFi-max-dropping-for-extended-time/m-p/4847838#M447682 <P>Hi this is still happening after 12 days. I have gigafast which is really fast 90% of the time but the other 10% it's unusable and kicks us off the WiFi. How do I get Sky to have a look at this as every avenue I go down seems to be AI answering and sending me through to testing which supprise supprise doesn't show any problems. I can't actually use the app when I have no internet so seems a bit of an odd concept for black spots.</P> Tue, 10 Dec 2024 17:52:37 GMT https://helpforum.sky.com/t5/Broadband/New-WiFi-max-dropping-for-extended-time/m-p/4847838#M447682 Paul+Free 2024-12-10T17:52:37Z