topic Re: SIPL ALG in Broadband

SIPL ALG

Katie0105 — Fri, 06 Dec 2024 12:10:11 GMT

Anyone have any luck disabling SIP ALG? Or know a way to remove yourself. This is preventing me from working.

Re: SIPL ALG

TimmyBGood — Fri, 06 Dec 2024 12:20:33 GMT

@Katie0105

If you have a business VoIP phone and a white Max Hub, the issue is likely to be related to Map-T rather than SIP ALG.

Re: SIPL ALG

Katie0105 — Fri, 06 Dec 2024 12:27:48 GMT

We use Micro SIP but the guy at sky had no idea when I asked them to disable SIP ALG. I cannot make or receive calls via work due to this.

Re: SIPL ALG

TimmyBGood — Fri, 06 Dec 2024 12:37:38 GMT

@Katie0105

If you have a white Max Hub, Sky requests you fill in the form linked from the pinned post at the top of this forum: it specifically refers to business VPNs but the same resolution appears to apply to business SIP phones (removal of Map-T IPv4 address sharing from the circuit)

Re: SIPL ALG

Katie0105 — Fri, 06 Dec 2024 12:41:04 GMT

Not vwry good with these kind of things but I can't see a form attached?

Re: SIPL ALG

TimmyBGood — Fri, 06 Dec 2024 12:46:01 GMT

@Katie0105

The link is in this post

https://helpforum.sky.com/t5/Broadband/Having-problems-with-a-3rd-party-VPN-and-have-a-Hub-6/td-p/4828185

Some of the sections won't apply to a SIP phone issue: I've suggested that Sky modifies it, as this problem is occurring more frequently.

Re: SIPL ALG

Skull+Treaty — Fri, 06 Dec 2024 12:46:17 GMT

@Katie0105 wrote:
Not vwry good with these kind of things but I can't see a form attached?

@Katie0105

Its the one in this post