topic Sky Max in Broadband

Sky Max

Ali111 — Fri, 06 Dec 2024 11:38:47 GMT

I recently went over to the Sky Max hub but the Wi-Fi coverage throughout the house is not as good as the Sky Router I had before. The new router is positioned in exactly the same place. My daughter's Wi-Fi signal now continually drops out on her Sky Mobile and I continually have to provide her with more data - this was never an issue before. Please help. Having had a Sky router before and we have not changed any devices or Mobile provider we are sure that it is the router. Please help.

Re: Sky Max

Addie15 — Sat, 07 Dec 2024 09:04:42 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Max

Addie15 — Sun, 15 Dec 2024 11:02:25 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Max

Ali111 — Sun, 15 Dec 2024 11:11:04 GMT

Hello, I'm sorry I didn't get back to you in time. My daughter tried turning her phone onto airplane mode but this still hasn't improved the connection.

I appreciate that it may take a while for someone to come back to me as the chat had timed out!

apologies once again,

regards

alison