topic Re: Broadband connection keeps dropping out in Broadband

Broadband connection keeps dropping out

Joe251 — Thu, 05 Dec 2024 20:14:25 GMT

Our connection keeps dropping out regularly. It normally drops out for a minute or two and then comes back. When I run a broadband check it says everything is okay which it is when the test is done but later it will drop out again. We've reported this problem several times and had engineers out but it's still not resolved. This problem needs resolving once and for all!

Re: Broadband connection keeps dropping out

Lisa-P1987 — Fri, 06 Dec 2024 10:50:07 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband connection keeps dropping out

Addie15 — Sun, 08 Dec 2024 10:50:47 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.