topic Re: WhatsApp message received - broadband upgrade in Broadband

Re: WhatsApp message received - broadband upgrade

TJTaylor — Thu, 05 Dec 2024 22:54:39 GMT

Me too.

Great news. Your home is now eligible for Full Fibre. It's the UK's most reliable broadband technology, giving you faster speeds and fewer dropouts. And as a Sky VIP, we'd like to move you over to Full Fibre at no extra cost and no change to your current broadband contract.

We've made a provisional booking for an engineer on 30/12/2024 to carry out the installation at your home, postcode ending ***. You can change this date if you need to, we'll share details on how to do this soon.

To proceed, please reply "yes".

To cancel, please reply "no".

If you have either a care alarm or your mobile phone has poor signal in your home, please do not proceed as Full Fibre broadband may not be the best option for you. By agreeing to this you're confirming you're the main account holder.

No sign of anything on my Sky account. I'm not convinced that it's genuine...

Re: WhatsApp message received - broadband upgrade

caesarome — Fri, 06 Dec 2024 05:36:41 GMT

@TJTaylor wrote:

No sign of anything on my Sky account. I'm not convinced that it's genuine...

@TJTaylor

It is a message from Sky as you can read about here:

https://www.sky.com/help/articles/full-fibre-broadband-at-no-extra-cost

Re: WhatsApp message received - broadband upgrade

kenrobertson — Fri, 06 Dec 2024 09:07:40 GMT

yes please proceed with broadband installation on 30/12/24

Re: WhatsApp message received - broadband upgrade

TimmyBGood — Fri, 06 Dec 2024 09:27:45 GMT

@kenrobertson

The reply needs to be in WhatsApp, not this forum.

Re: WhatsApp message received - broadband upgrade

Off+again — Thu, 12 Dec 2024 18:49:00 GMT

Where did you get this information/link?

I have had the same message but can't find anything online account/social media ot Internet.

Surely this would be more advertised?

So many scams, and never received a message on whatsapp from them before.

I have had an email about the upgrade but no where in that email does it state the upgrade is free.

Re: WhatsApp message received - broadband upgrade

TimmyBGood — Thu, 12 Dec 2024 19:16:29 GMT

@Off+again wrote:

Where did you get this information/link?

From Sky. It's all part of the project to replace the antique copper phone network with optical circuits, because while FTTP is now within reach of a significant percentage of UK addresses, actual uptake is much lower. There's typically no installation cost to the resident because Openreach has a budget of a couple of thousand pounds per address to get cable inside the property.

Re: WhatsApp message received - broadband upgrade

John7001 — Sun, 01 Feb 2026 17:01:40 GMT

I got the same message but SKY have a different number of mine!!!

Re: WhatsApp message received - broadband upgrade

JimM1 — Sun, 01 Feb 2026 17:19:16 GMT

@John7001 If you are NOT sure, call sky just dial 150 from your landline phone, they should have a record against you/your account and anything that is going on with regards to free upgrades to FF for you! If you want just use the link below will show if you can get a FF connection currently!

https://www.sky.com/broadband/full-fibre-broadband