topic Re: Compensation in Broadband

Compensation

Shahenn — Thu, 05 Dec 2024 13:45:32 GMT

Hi, i got my broadband delayed over 3 months, i heard there will be a compensation, I want to know, how i get my compensation, how does it work.

Re: Compensation

SKY1992bf — Thu, 05 Dec 2024 13:52:03 GMT

@Shahenn Compensation is paid within 30 days of the fault/deley being fixed /resolved and is applied as a credit to your sky account which will then be used to pay your bill until it is used up

Re: Compensation

Shahenn — Thu, 05 Dec 2024 14:05:39 GMT

How can I check the credit? So will that mean, for few months I don't have to pay the wifi bills?

Re: Compensation

daveNOS — Thu, 05 Dec 2024 14:09:09 GMT

@Shahenn The delayed provisioning compensation rate is £6.10 per day, so 3 months worth is a fairly large amount, depending on how much your bill is it may well cover most of your contract.

More information can be found here https://www.sky.com/help/articles/auto-compensation

Re: Compensation

Chrisee — Thu, 05 Dec 2024 14:11:26 GMT

@Shahenn the compensation will show as a credit on your account but does take a few weeks to come through after the job is complete as it is calculatedby Openreach who pay Sky see Customer Auto-Compensation | Sky Help | Sky.com

In my own case it covered the first 6 months of the new fibre service. I got an email detailing the amount.

Re: Compensation

Shahenn — Thu, 05 Dec 2024 15:34:07 GMT

Thank you very much, and do you know if is possible for the compensation to be credited in my bank account? Instead of my bills credited from the compensation

Re: Compensation

daveNOS — Thu, 05 Dec 2024 15:56:00 GMT

@Shahenn You can call Sky and request that, they may be reluctant to do so but there is no harm in asking.