https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4842492#M446163 <P>My broadband is not working and has been on and off for over a week. This is unacceptable. I've run a check on the app which says everything is working however there are only two lights on the box and nothing is working</P> Thu, 05 Dec 2024 12:39:27 GMT Mel120 2024-12-05T12:39:27Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4842492#M446163 <P>My broadband is not working and has been on and off for over a week. This is unacceptable. I've run a check on the app which says everything is working however there are only two lights on the box and nothing is working</P> Thu, 05 Dec 2024 12:39:27 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4842492#M446163 Mel120 2024-12-05T12:39:27Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4842514#M446167 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4270436">@Mel120</a>&nbsp;</P> <P>What have you tried so far, have you rebooted your broadband hub at the mains, if this doesn't fix it then try running the line test here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 05 Dec 2024 13:08:39 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4842514#M446167 caesarome 2024-12-05T13:08:39Z