topic Re: Worst customer service in Broadband

Worst customer service

Sam156225556 — Thu, 05 Dec 2024 10:41:23 GMT

Sky customer service has gone bad to worst to be honest.

Re: Worst customer service

Chrisee — Thu, 05 Dec 2024 11:52:43 GMT

@Sam156225556 if you would like help why not post some details

Re: Worst customer service

Sam156225556 — Thu, 05 Dec 2024 11:56:04 GMT

@Chrisee So I called today around 9:45 and spoke to an advisor (Vas) who was absolutely rude. I called to talk about my internet speed where he made comments about me saying I do not have the sense to understand terms and condition. I can't read or understand what it is written in the contract. He was laughing at me and when requested to speak to manager he said I will not transfer call to anyone do whatever you like.

Re: Worst customer service

Daniel0210 — Thu, 05 Dec 2024 11:59:11 GMT

@Sam156225556

There is no excuse for being spoken to like that. The call should have been recorded so I'd suggest making a complaint. Please see this link

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Worst customer service

Chrisee — Thu, 05 Dec 2024 12:01:40 GMT

@Sam156225556 that sounds quite bad. Sky record calls so I am escalating your post to the Sky team who support the forum who should invite you onto an online chat so they can take details so the interaction can be checked out but also so they can deal with the issue you called about.

Keep an eye on thecforum once they pick this up a brightly coloured chat icon will appear on the forum pages for you to use to start the chat.

Re: Worst customer service

Sam156225556 — Thu, 05 Dec 2024 12:03:30 GMT

@Chrisee thank you so much, if someone listened to call they will ask themselve why that guy is still working if he is clearly does not like customer service.

Unfortunately looging complain seems to be useless I am sorry to say. I have tried the link.

1) Whatapp message - does not work

2)Email Forum - does not work

3) Log complain via speaking to adviser - I will add a note to your account

only option left is write a letter to the address - I mean seriously who does write a letter nowdays.

Re: Worst customer service

Sam156225556 — Thu, 05 Dec 2024 12:04:48 GMT

Thank you so much can't wait to speak to someone about it.

Re: Worst customer service

Chrisee — Thu, 05 Dec 2024 12:13:27 GMT

@Sam156225556 the chat team can register a formal complaint if you want. The Sky customer service reps I have spoken to have been excellent. I have visited two of the their main centres in Scotland and met a lot of the customer service various teams but unfortunately the odd interaction does go wrong. Assume you undrrstand how online chat works.

Re: Worst customer service

Lisa-P1987 — Thu, 05 Dec 2024 12:21:54 GMT

Thanks for escalating this. We’ve sent Sam156225556 an invite to chat.

Re: Worst customer service

Sam156225556 — Thu, 05 Dec 2024 12:23:04 GMT

Thanks I have just opened the chat to talk so waiting for someone to reply. Thanks

Re: Worst customer service

Sam156225556 — Fri, 06 Dec 2024 09:14:31 GMT

Thank you so much, I have spoken to Lisa on chat, she was absolutely amazing to resolve my issue. She made my call listened and logged a complain which now has been resolved. Thank you so much everyone here 🙂