topic Re: Need broadband activated in Broadband

Need broadband activated

Ruth68 — Mon, 02 Dec 2024 15:08:49 GMT

Hi, my braodband was installed and all lights are green except for the internet light which is orange. I have been onto the fibre provided (NBI) and they are telling me my NBI box is working perfectly to contact sky. My devices can pick up the wifi itself but due to the "internet" problem I cannot connect any decives to it. Can someone please help ASAP

Ruth

Re: Need broadband activated

Tom-W19 — Tue, 03 Dec 2024 09:38:05 GMT

Hi @Ruth68

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Need broadband activated

Lisa-P1987 — Thu, 05 Dec 2024 11:40:33 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Need broadband activated

RuthKerry — Thu, 05 Dec 2024 14:29:47 GMT

Yes please

Re: Need broadband activated

Tom-W19 — Thu, 05 Dec 2024 14:44:35 GMT

Hi @RuthKerry

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Need broadband activated

Chrisee — Thu, 05 Dec 2024 14:45:04 GMT

@RuthKerry Inhavecescalated your last post so look out for the chat button that will be added to the pages in the forum when the team pick up the escalation.

Re: Need broadband activated

Addie15 — Sat, 07 Dec 2024 14:49:49 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.