topic Re: Intermittent WiFi in Broadband

Intermittent WiFi

Niknak221 — Mon, 02 Dec 2024 17:51:04 GMT

So...... I've been having issues for some time with WiFi dropping out. Over the weekend the Q. Box is now not connecting to the network. I have tried everything to the point of now even upgrading to the max router!! Still doing it! Had enough of this rubbish and need sorting - need an engineer but can bloody speak to anyone! This is just ridiculous. I am not an engineer and someone needs to sort this. Any help greatly appreciated.

I have unplugged - tested and all ok so all lights green on everything. The lights are on but no one is home!!!!

Re: Intermittent WiFi

Greenfingers001 — Tue, 03 Dec 2024 09:14:24 GMT

Hi there @Niknak221 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Intermittent WiFi

Tom-W19 — Thu, 05 Dec 2024 09:24:11 GMT

Hi @Niknak221

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Intermittent WiFi

Niknak221 — Thu, 05 Dec 2024 12:06:08 GMT

Can you escalate it again please and maybe someone can call me. I have upgraded not sky max and go a booster also. We are having to hard wire the TV. The mini box is also not working and the booster thing for that doesn't have all the light on it. I think this may be where the problem lies but I don't have a clue

Re: Intermittent WiFi

Addie15 — Sat, 07 Dec 2024 12:26:32 GMT

Update-We are closing this session after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Intermittent WiFi

Niknak221 — Sat, 07 Dec 2024 13:41:53 GMT

Yes I still need help