topic Re: Broadband keeps dropping out in Broadband

Broadband keeps dropping out

ARoo — Wed, 04 Dec 2024 14:11:54 GMT

Can anyone help?

My broadband keeps dropping out throughout the day which is driving me mad and is stopping me working. I managed to get through to Sky a few weeks back and was told to restart my router but it made no difference.

I now can't seem to find a number to get help other than them sending me a text to link to their site that does a test when alls working to tell me its all working.

I've now tried to attach my router stats to this message but it keeps saying it can't send as i need to redact the numbers referenced in the TxPkts column and then the RxPkts columns (it is doing this one by one).

Could anyne advise what data i need to include in here for someone to help?

Many thanks from a very stressed unhappy customer

Adrian

Many thanks,

Adrian

Re: Broadband keeps dropping out

jamesn123 — Wed, 04 Dec 2024 14:14:17 GMT

@ARoo

A screenshot might be easier than trying to copy & paste and dealing with the forums filtering

Re: Broadband keeps dropping out

ARoo — Wed, 04 Dec 2024 15:01:49 GMT

Good call, please see below

Re: Broadband keeps dropping out

jamesn123 — Wed, 04 Dec 2024 15:15:20 GMT

@ARoo

Your stats suggest no WAN or WiFi drop in the last 42hrs that the hub has been up. When was the last time you noticed a drop?

Re: Broadband keeps dropping out

ARoo — Wed, 04 Dec 2024 20:09:25 GMT

Hi, drops during the day and at least a couple of times in the evening when my son is gaming. Do you know what else it could be?

Re: Broadband keeps dropping out

ARoo — Wed, 04 Dec 2024 20:11:38 GMT

There was a problem with the overhead phone cables coming into the house a while back

Re: Broadband keeps dropping out

jamesn123 — Tue, 10 Dec 2024 15:04:42 GMT

@ARoo

Is it over WiFi or ethernet or both it drops?