topic Internet issues in Broadband

Internet issues

Dranna — Wed, 04 Dec 2024 20:02:31 GMT

Our internet has been consistent cutting out on a daily basis- multiple times a day, I'm really not happy with the connection, it flickers on and off, meaning we are constantly having to reset everything at home. My app says there is never any problems. im paying a lot of money and getting awful connection.

Re: Internet issues

Tom-W19 — Thu, 05 Dec 2024 10:00:16 GMT

Hi @Dranna

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet issues

Addie15 — Sat, 07 Dec 2024 11:07:46 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.