topic Re: Broadband not connecting in Broadband

Broadband not connecting

Glenn38 — Mon, 02 Dec 2024 11:05:18 GMT

I had the open reach engineer install a new router on Friday, my WiFi was working when he left.
Since then the internet connection keeps failing.

Re: Broadband not connecting

Greenfingers001 — Tue, 03 Dec 2024 09:02:04 GMT

Hi there @Glenn38 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband not connecting

Glenn38 — Wed, 04 Dec 2024 14:51:32 GMT

Hi, my WiFi internet drops off after exactly 1 hour of use.
can I ask why?

Re: Broadband not connecting

jamesn123 — Wed, 04 Dec 2024 14:57:55 GMT

@Glenn38
You need to engage with the chat bubble that should have appeared on your forum view, not this thread.

Re: Broadband not connecting

Addie15 — Sat, 07 Dec 2024 08:09:06 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.