topic Re: New FTTP install and rain ingress? in Broadband

New FTTP install and rain ingress?

Alan1224 — Wed, 04 Dec 2024 12:30:58 GMT

Hi, I've had a new FTTP install yesterday, all appears to be working great.

Issue I have is with the external fibre optic cable coming into my external wall and rain ingress.

Who do I contact to get fixed? Thanks.

Re: New FTTP install and rain ingress?

jamesn123 — Wed, 04 Dec 2024 13:35:37 GMT

Hi @Alan1224

Thats a bit poor, it should be sealed with a plastic cap cover over it.

I've escalated your post to Sky, look out for a message on the forum

Re: New FTTP install and rain ingress?

TimmyBGood — Wed, 04 Dec 2024 14:00:17 GMT

@jamesn123 wrote:

Hi @Alan1224

Thats a bit poor, it should be sealed with a plastic cap cover over it.

And ideally a drip loop, although the bend radius on a fibre drop cable isn't great for that.

Re: New FTTP install and rain ingress?

Alan1224 — Wed, 04 Dec 2024 14:14:02 GMT

Thank you, I looked to get a brick buster cover to put over it but as the cable goes horizontal and then diagonal instead of vertical didn't seem viable.

Re: New FTTP install and rain ingress?

Alan1224 — Mon, 09 Dec 2024 09:14:59 GMT

Is there a number I can call about getting this resolved? It doesn't seem to fit in a categorisation that the My Sky chat bot can deal with and shunts me back to this community forum. The My Sky website support triaging system can see that my service is healthy, and also shunts me back to this community forum too lol.

Re: New FTTP install and rain ingress?

Chrisee — Mon, 09 Dec 2024 09:18:00 GMT

@Alan1224 if youhave a phone plugged into the touter dial 150 for a free call or call any of Sky's customer service numbers starting 03 - you can find one by following the Contact Us links.