topic Re: Broadband/wifi keeps dropping out in Broadband

Broadband/wifi keeps dropping out

Tierns — Sun, 01 Dec 2024 18:19:51 GMT

For the past few weeks broadband will be working fine and then out of nowhere will drop out but Sky Hub still showing all green lights and when I run the diagnostic tests via the Sky website it shows no issues. I've downloaded the stats from the box which are below. Overall slow speeds and loads of buffering and today it has been especially bad with the wifi dropping out all the time

Re: Broadband/wifi keeps dropping out

Lisa-P1987 — Mon, 02 Dec 2024 11:37:35 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband/wifi keeps dropping out

Addie15 — Wed, 04 Dec 2024 11:40:26 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.