topic Re: Router Broken in Broadband

Router Broken

Gsgjones — Wed, 04 Dec 2024 11:09:40 GMT

Need our router replaced as it has broken. Heard a "pop" then all lights and Power turned off. No longer working and need replacement ASAP as Work from Home.

Any help Greatly received

Re: Router Broken

cookiemonsteruk — Wed, 04 Dec 2024 11:11:46 GMT

@Gsgjones

Contact sky as below to request a new one

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Re: Router Broken

FLC — Wed, 04 Dec 2024 11:20:01 GMT

Maybe have a look on your local Facebook Marketplace for one? Even if you get a replacement sent today, it's probably going to be a couple of days before you receive it. At least then you'll also have a spare, should anything similar happen in the future.

Re: Router Broken

TimmyBGood — Wed, 04 Dec 2024 11:33:17 GMT

@FLC wrote:

Maybe have a look on your local Facebook Marketplace for one? .

Important to note that Q Hubs, Sky Broadband Hubs and Max Hubs are loaned, not sold by Sky, and should not be available second hand.

Having said that, Sky is apparently no longer requiring return of Q Hubs as these are being made obsolete due to their non-compliance with the recently enforced UK security standards for broadband equipment (specifically because of their weak local administrator credentials)