topic Re: WiFi keeps dropping in Broadband

WiFi keeps dropping

GlennF — Sun, 01 Dec 2024 21:46:01 GMT

for the last 4 weeks our WiFi has been intermittently dropping out, today has been the worse so far, with no signal at all for a lot of the day.

we have tried switching off the router and re booting, but this has not made any difference.

please can you help as my wife and I both work from home.

thank you

Glenn and Andrea Fordyce

Re: WiFi keeps dropping

Lisa-P1987 — Mon, 02 Dec 2024 11:18:09 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi keeps dropping

Addie15 — Wed, 04 Dec 2024 11:19:12 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.