topic Re: Sky max hub fusconnecting in Broadband

Sky max hub fusconnecting

musgrave5 — Tue, 03 Dec 2024 19:50:23 GMT

J Just git the upgrade to sky max hub, swapped the routers oliver and now the max hub connects to Internet & broadband for 30 seconds then disconnects. Tried resetting, entering WiFi & p/w manually knocking on & off with router & sky q box. Nothing i am now worse off than I was with my old slow router any help?

Re: Sky max hub fusconnecting

Anonymous — Tue, 03 Dec 2024 22:35:59 GMT

When first installed the Max hub will go through a process of downloading software and a series of restarts.
Not sure if you have allowed time for this initialisation or not, but it's worth pointing out.

If you were to try and reset the router during this process you run the risk of killing the router.

Re: Sky max hub fusconnecting

Anonymous — Tue, 03 Dec 2024 22:40:31 GMT

I've read through your post again and I may have misunderstood your actual issue. Is it your Sky Q which won't hold connection?

Re: Sky max hub fusconnecting

Chrisee — Wed, 04 Dec 2024 08:08:13 GMT

@musgrave5 the new Sky Max hub cannot connect to any Sky Q mini boxes or Q boosters. It only connects to the main Q box. Any Q minis need to be connected to the main Q box using the wps buttons on both units rather than to the hub. Also you can no longer use the wifi hit spots the Q boxes produce to connect your other devices.

Sky dont make this clear in their instructions.

Re: Sky max hub fusconnecting

Anonymous — Wed, 04 Dec 2024 09:44:47 GMT

@Chrisee Not quite. In an ideal world the first Q node to connect to the hub 6 would be the main Q STB. However, if RSI to this is not sufficient to initiate or hold a connection the first node can be a mini or a booster, depending on the size and layout of the home. The next Q node should then be WPS'd to that. It is then important to disable 2.4ghz on all Q nodes in the mesh, apart from the first one, so that they don't try and connect to the router. If this isn't done and more than one Q node connects to the hub 6 then this is where the system will start to fall over.