topic Re: Engineer keeps cancelling in Broadband

Engineer keeps cancelling

Helen1236 — Tue, 03 Dec 2024 21:40:05 GMT

I've had four cancelled appointments to install boosters. Each time, I've sat in and waited or asked a family member to be home. I keep getting £30.29 compensation but what I actually want is for the WiFi in my home to work as was guaranteed to me in October. What would you do?

Re: Engineer keeps cancelling

caesarome — Tue, 03 Dec 2024 21:42:14 GMT

@Helen1236

Have you spoken to Sky about this ?

Re: Engineer keeps cancelling

Helen1236 — Tue, 03 Dec 2024 21:45:22 GMT

Yes, I ring each time and they apologise and book a new appointment out and then the same thing happens.

Re: Engineer keeps cancelling

TimmyBGood — Tue, 03 Dec 2024 22:01:15 GMT

@Helen1236 wrote:

I keep getting £30.29 compensation

What would you do?

Keep booking until Sky has paid out enough to buy a really good mesh system with no monthly running cost ; )

I'd note that 4x£30 is already quite a lot more than the price of a three-node Deco M4