topic Number of devices in Broadband

Number of devices

Nata29 — Tue, 03 Dec 2024 20:17:51 GMT

Good afternoon, does Sky have a limited number of devices allowed to be connected?
We have 2 TV's, 1 laptop and 3 phones connected and it's not allowing us to connect our 3rd TV

Re: Number of devices

TimmyBGood — Tue, 03 Dec 2024 20:33:29 GMT

@Nata29

ISP routers do have functional limits, but they aren't anywhere near that low.

In what way is the television 'not allowed'?

Re: Number of devices

Nata29 — Tue, 03 Dec 2024 21:36:46 GMT

Hi, thank you for your reply. When I put the password, it doesn't work.

Re: Number of devices

TimmyBGood — Tue, 03 Dec 2024 21:57:39 GMT

@Nata29

If that's a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

Some television sets connect more easily using a WPS button press rather than password entry.

Re: Number of devices

Nata29 — Tue, 03 Dec 2024 21:45:11 GMT

Will try tomorrow, thank you for your valuable advice. 🙏