topic Re: intermittent connection in Broadband

intermittent connection

roger66 — Tue, 03 Dec 2024 16:06:09 GMT

my connection keeps dropping off. I phined support and they did a test and siad there was an issue. When I went to the checker it said nothing was wrong

Re: intermittent connection

cookiemonsteruk — Tue, 03 Dec 2024 16:12:29 GMT

@roger66

Did they give you any idea where the issue was?

Did they book an engineerr?

Re: intermittent connection

roger66 — Tue, 03 Dec 2024 16:27:10 GMT

No it was all automated. I need an engineer i think.

Re: intermittent connection

cookiemonsteruk — Tue, 03 Dec 2024 16:31:00 GMT

@roger66

Do the lights on the sky hub change colour?

Re: intermittent connection

roger66 — Tue, 03 Dec 2024 16:32:18 GMT

No, evrything looks fine but for the last two days the connection drops off for a couple of minutes then comaes back. Its happening a lot. The checker says everything is fine.

Re: intermittent connection

roger66 — Tue, 03 Dec 2024 16:32:53 GMT

actually I did not check the lights when it went down.

Re: intermittent connection

Steven+Wincott — Tue, 03 Dec 2024 16:54:20 GMT

for the last few days from 3 to 4 PM onwards I am also getting instablity issue test come back but the connection is dropping I know its only in from this time on as I spent the whole day online on VOIP calls without issue since 3 calls drop every 5 minutes it was the same for the last 3 days at least.

not full connection drop no lights go off just small connection or lag spikes causing connections to time out