Broadband outage

AliNcl — Tue, 03 Dec 2024 14:12:09 GMT

Again the broadband stopped working, It's happening more often now. Last Sunday I booked an engineer and cancelled as it started working next day. Kindly fix it as soon as possible please. I am working from home. Ochre yards, Gateshead.

Re: Broadband outage

Daniel0210 — Tue, 03 Dec 2024 14:25:01 GMT

@AliNcl wrote:

Kindly fix it as soon as possible please. I am working from home.

@AliNcl
You aren’t directly contacting Sky by posting on here. We are mainly customers trying to help other customers.

If it doesn't come back you'll need to report it to Sky again but be aware wfh does not quicken a repair as Sky Broadband being discussed here is a domestic service with the normal Openreach repair timescales.

In case you aren’t already aware, the following link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

Re: Broadband outage

AliNcl — Tue, 03 Dec 2024 14:57:00 GMT

Thanks Daniel for the information! I don't know this. I have contacted sky and booked an engineer to take a look at it. Appreciate it man, Thanks again!

topic Broadband outage in Broadband

Broadband outage

Re: Broadband outage

Re: Broadband outage