topic Re: Internet issue in Broadband

Internet issue

kate1441 — Mon, 02 Dec 2024 22:29:47 GMT

so I've had my new broadband for a few weeks and having constant issues with it dropping tonight haven't even been able to watch sky Glass because the Internet isn't even working but it says that there's no problems with my Internet but my sky glass can't even get onto Internet

Re: Internet issue

Lisa-P1987 — Tue, 03 Dec 2024 11:16:43 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet issue

Lisa-P1987 — Thu, 05 Dec 2024 11:39:33 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks