https://helpforum.sky.com/t5/Broadband/Router-keeps-dropping-out-and-sky-remote-has-gone-dead/m-p/4840245#M445432 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/334604">@MATTIPSWICH</a>&nbsp;</P> <P>Likely to be two separate issues so</P> <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/334604">@MATTIPSWICH</a>&nbsp;wrote:<BR /> <P>Also my sky remote on one of my q mini box has stopped working even changing the batteries anything I can do please&nbsp;</P> <HR /></BLOCKQUOTE> <P>After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.<BR /><BR />In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help<BR /><A href="https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637" target="_blank">https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637</A>?</P> Tue, 03 Dec 2024 11:00:56 GMT Daniel0210 2024-12-03T11:00:56Z https://helpforum.sky.com/t5/Broadband/Router-keeps-dropping-out-and-sky-remote-has-gone-dead/m-p/4840225#M445427 <P>Help please sky router/ keeps dropping out the central light either disappears or flashes amber.&nbsp;</P><P>Also my sky remote on one of my q mini box has stopped working even changing the batteries anything I can do please&nbsp;</P> Tue, 03 Dec 2024 10:46:12 GMT https://helpforum.sky.com/t5/Broadband/Router-keeps-dropping-out-and-sky-remote-has-gone-dead/m-p/4840225#M445427 MATTIPSWICH 2024-12-03T10:46:12Z https://helpforum.sky.com/t5/Broadband/Router-keeps-dropping-out-and-sky-remote-has-gone-dead/m-p/4840245#M445432 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/334604">@MATTIPSWICH</a>&nbsp;</P> <P>Likely to be two separate issues so</P> <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/334604">@MATTIPSWICH</a>&nbsp;wrote:<BR /> <P>Also my sky remote on one of my q mini box has stopped working even changing the batteries anything I can do please&nbsp;</P> <HR /></BLOCKQUOTE> <P>After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.<BR /><BR />In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help<BR /><A href="https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637" target="_blank">https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637</A>?</P> Tue, 03 Dec 2024 11:00:56 GMT https://helpforum.sky.com/t5/Broadband/Router-keeps-dropping-out-and-sky-remote-has-gone-dead/m-p/4840245#M445432 Daniel0210 2024-12-03T11:00:56Z https://helpforum.sky.com/t5/Broadband/Router-keeps-dropping-out-and-sky-remote-has-gone-dead/m-p/4840410#M445493 <P>Thanks that solves the remote any ideas on the router ?</P><P>&nbsp;</P> Tue, 03 Dec 2024 13:20:10 GMT https://helpforum.sky.com/t5/Broadband/Router-keeps-dropping-out-and-sky-remote-has-gone-dead/m-p/4840410#M445493 MATTIPSWICH 2024-12-03T13:20:10Z https://helpforum.sky.com/t5/Broadband/Router-keeps-dropping-out-and-sky-remote-has-gone-dead/m-p/4840514#M445550 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/334604">@MATTIPSWICH</a>&nbsp;</P> <P>If your line is dropping its likely you need an engineer. What does the line test in the My Sky app say?</P> Tue, 03 Dec 2024 14:29:35 GMT https://helpforum.sky.com/t5/Broadband/Router-keeps-dropping-out-and-sky-remote-has-gone-dead/m-p/4840514#M445550 jamesn123 2024-12-03T14:29:35Z https://helpforum.sky.com/t5/Broadband/Router-keeps-dropping-out-and-sky-remote-has-gone-dead/m-p/4840608#M445595 <P>Sometimes it says that it's okay other times it tells me to check the connection to the socket.</P><P>It says the broadband itself is working fine and then it is the connection from the socket to the hub.&nbsp;</P><P>I personally think it is an issue with the hub is that the likely issue.&nbsp;</P><P>&nbsp;</P> Tue, 03 Dec 2024 15:26:24 GMT https://helpforum.sky.com/t5/Broadband/Router-keeps-dropping-out-and-sky-remote-has-gone-dead/m-p/4840608#M445595 MATTIPSWICH 2024-12-03T15:26:24Z