topic Re: Slow internet in Broadband

Slow internet

Alice_patto — Fri, 29 Nov 2024 19:36:43 GMT

The speed checks show our wifi is fine but we can't even watch netflix it is so slow and keeps paying every few seconds.

Re: Slow internet

Greenfingers001 — Sat, 30 Nov 2024 10:37:55 GMT

Hi there @Alice_patto , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Slow internet

Mr+Flibbles+86 — Mon, 02 Dec 2024 11:05:12 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Slow internet

Alice_patto — Tue, 03 Dec 2024 10:18:10 GMT

Yes not sure how this works please escalate. Have only recently switched over and worked fine before

Re: Slow internet

Naomipilkingto — Tue, 03 Dec 2024 10:23:32 GMT

Hi yes I still need help my wify is slow in my back rooms I have even moved router closer rest it and still no difrent and it even stutters up stairs in my back bedroom

Re: Slow internet

Lisa-P1987 — Tue, 03 Dec 2024 10:25:53 GMT

Hi there @Alice_patto, I will invite you to a chat again. Please read this article to understand how this works.

Escalating a post to a Sky expert | Sky Community

Re: Slow internet

Tom-W19 — Wed, 04 Dec 2024 08:46:52 GMT

Hi @Naomipilkingto

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Slow internet

Addie15 — Thu, 05 Dec 2024 11:19:51 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.