topic Re: Getting very angry first day and problems in Broadband

Getting very angry first day and problems

Bob20241 — Mon, 02 Dec 2024 10:45:15 GMT

New to sky need to speak to someone

Re: Getting very angry first day and problems

Tom-W19 — Tue, 03 Dec 2024 09:30:18 GMT

Hi @Bob20241

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Getting very angry first day and problems

Lisa-P1987 — Thu, 05 Dec 2024 11:43:11 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Getting very angry first day and problems

Daniel0210 — Thu, 05 Dec 2024 11:50:35 GMT

@Bob20241

If you'd rather call and haven't done so yet, then from a Sky Talk landline or a Sky mobile dial 150 to call Sky (free).

Alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a dedicated 03** UK number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.