topic Re: Thermostat controls not connecting to Wi-Fi in Broadband

Thermostat controls not connecting to Wi-Fi

Simon07 — Tue, 03 Dec 2024 08:16:16 GMT

My heating controls are not connecting to WiFi - but if my phones WiFi is on it's connects to that . Be asked by nest to connect you guys - can you give any help please - thank you

Re: Thermostat controls not connecting to Wi-Fi

Chrisee — Tue, 03 Dec 2024 08:22:34 GMT

@Simon07 is your Sky hub black or is it white? Is your Nest thermostats an old model or the vurrebt type?

Re: Thermostat controls not connecting to Wi-Fi

TimmyBGood — Tue, 03 Dec 2024 08:48:49 GMT

@Simon07

With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

You can use the same settings to temporarily disable the 5Ghz WiFi band: remember to re-enable it afterwards if you do this.