https://helpforum.sky.com/t5/Broadband/WiFi-connection/m-p/4840021#M445341 <P>I have been experiencing problems with my WiFi connection for a number of weeks. The 2 phones in the house will connect to the WiFi but the strength is very very poor, to the point I can barely load apps or the internet. I have struggled to log on this app to report the problem and having to do so via 5g.&nbsp;<BR /><BR /></P><P>The Sky Q box also has had issues connecting but doesn't seem to be affected as much as the phones. On occasions it has not loaded on demand or apps.&nbsp;<BR /><BR /></P><P>I have tried to reset however this does not seem to make a difference, especially to the phone connections.&nbsp;<BR /><BR /></P><P>Since coming over to Sky broadband in August I have not had a month where the connection or services have not been poor. Previously with my virgin media connection I had no problems. Please can you help resolve this?</P> Tue, 03 Dec 2024 07:51:54 GMT Grace40 2024-12-03T07:51:54Z https://helpforum.sky.com/t5/Broadband/WiFi-connection/m-p/4840021#M445341 <P>I have been experiencing problems with my WiFi connection for a number of weeks. The 2 phones in the house will connect to the WiFi but the strength is very very poor, to the point I can barely load apps or the internet. I have struggled to log on this app to report the problem and having to do so via 5g.&nbsp;<BR /><BR /></P><P>The Sky Q box also has had issues connecting but doesn't seem to be affected as much as the phones. On occasions it has not loaded on demand or apps.&nbsp;<BR /><BR /></P><P>I have tried to reset however this does not seem to make a difference, especially to the phone connections.&nbsp;<BR /><BR /></P><P>Since coming over to Sky broadband in August I have not had a month where the connection or services have not been poor. Previously with my virgin media connection I had no problems. Please can you help resolve this?</P> Tue, 03 Dec 2024 07:51:54 GMT https://helpforum.sky.com/t5/Broadband/WiFi-connection/m-p/4840021#M445341 Grace40 2024-12-03T07:51:54Z https://helpforum.sky.com/t5/Broadband/WiFi-connection/m-p/4841242#M445790 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4268252">@Grace40</a></SPAN></SPAN>&nbsp;</P> <P>&nbsp;</P> <P>Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.</P> <P>Just look out for the chat bubble to start the conversation.</P> <P>&nbsp;</P> <P>Here's more information on how Community Messaging works - <A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Wed, 04 Dec 2024 08:44:51 GMT https://helpforum.sky.com/t5/Broadband/WiFi-connection/m-p/4841242#M445790 Tom-W19 2024-12-04T08:44:51Z