topic Re: New customer - no internet in Broadband

New customer - no internet

KateEBE — Mon, 02 Dec 2024 15:53:59 GMT

I'm a new customer and our Sky hub box has only ever shown a red light. I'm unable to speak to someone at Sky, the automated service refers me to the Service checker online which says that everything is OK. It's not! It might be an Openreach problem, can I speak to them directly? It's been almost a week since it was supposedly activated....

Re: New customer - no internet

caesarome — Mon, 02 Dec 2024 16:24:53 GMT

@KateEBE

Try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.