Need engineer to test WiFi

Maz34 — Mon, 02 Dec 2024 13:49:52 GMT

Hi, no WiFi coverage in my lounge since the stormy weather 2 weeks ago. Multiple times have tried to watch sky channels but a minute in will say 'problems with connection' or 'connection lost'.

my phone isn't picking up WiFi signal either from one side of the house (only when in the same room as the router device.). This is problematic as we need coverage for work and for the tv. Position of router etc not changed in 4 years.

thanks

Re: Need engineer to test WiFi

TimmyBGood — Mon, 02 Dec 2024 14:05:54 GMT

@Maz34

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

topic Need engineer to test WiFi in Broadband

Need engineer to test WiFi

Re: Need engineer to test WiFi