topic Re: Logging into sky account in Broadband

Logging into sky account

Yasmin2402 — Mon, 02 Dec 2024 15:26:48 GMT

I log in to my account using the correct email address yet it doesn't show the correct current sky plan it pulls up my old home address and plan

I did ask the guy on the phone and he said it is correct but again when I log in I can't see my current plan and I won't receive my cinema vue tickets either if I don't get it sorted

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Moderator Note: Removed inappropriate language

Re: Logging into sky account

Chrisee — Mon, 02 Dec 2024 13:26:09 GMT

@Yasmin2402 never post anything that idetifies you in this forum. You will havecto call Sky again to grt this sorted as it sounds like you used a differentvemail,address when you set up this contract so need to use the Sky ID linked to that address.

Re: Logging into sky account

caesarome — Mon, 02 Dec 2024 13:33:48 GMT

@Yasmin2402

When you moved home did you cancel at your at old address then did you sign up as a new customer or did you use Skys home moving service ?