topic Re: No wifi in Broadband

No wifi

Ryan131 — Sun, 01 Dec 2024 17:31:31 GMT

Wi-Fi isn't working!!!!

atleast 4-5 time a week this happens, I have 2 green lights and 2 orange lights on my WiFi box. I pay £42.50 a month for this to happen every week.

Every time this happens I go onto the app and app tells me that everything is ok when it clearly isn't. It needs sorting otherwise after Christmas I will be leaving sky altogether

Re: No wifi

Lisa-P1987 — Mon, 02 Dec 2024 11:03:22 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No wifi

Addie15 — Wed, 04 Dec 2024 11:03:06 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.