topic Re: Broadband not working in Broadband

Broadband not working

Gary169 — Sun, 01 Dec 2024 14:07:53 GMT

I had a message from Sky this morning saying there was a problem with the broadband in my area. I still have no connection but Sky are now saying there is no problem in my area. I have followed the procedures on Sky but still have no connections.

Re: Broadband not working

caesarome — Sun, 01 Dec 2024 16:26:45 GMT

@Gary169

If Sky has sent you message saying there is a problem then it will be something outside of your property so does anything appear here for you:

https://www.sky.com/servicechecker

It will be Openreach who will go to the location of the fault and they aim to do this within 3-5 working days.

Re: Broadband not working

Gary169 — Sun, 01 Dec 2024 17:42:00 GMT

Thank you for that information hopefully they will get it fixed soon👍