topic Re: how do i know if my broadband is 2.4ghz or 5 ghz i am trying to buy a video doorbell in Broadband

how do i know if my broadband is 2.4ghz or 5 ghz i am trying to buy a video doorbell

Mmarym60 — Sun, 01 Dec 2024 09:49:35 GMT

how do i find out if my broadban is 2.4ghz or 5 ghz as i have a video doorbell but it will not connect

Re: how do i know if my broadband is 2.4ghz or 5 ghz i am trying to buy a video doorbell

JohnAtSky — Sun, 01 Dec 2024 09:51:18 GMT

Take a look at the spec for your (wifi) router. It's the wifi that uses these frequencies.

Re: how do i know if my broadband is 2.4ghz or 5 ghz i am trying to buy a video doorbell

Mmarym60 — Sun, 01 Dec 2024 09:56:17 GMT

how do i do this and if it is 5ghz can i still contect a 2.4ghz camera

Re: how do i know if my broadband is 2.4ghz or 5 ghz i am trying to buy a video doorbell

JohnAtSky — Sun, 01 Dec 2024 10:04:29 GMT

I assume you are using a Sky router (hub), which will support both speeds. I'm not sure if I can post links here, but if so, this looks useful.

https://helpforum.sky.com/t5/Broadband/Connecting-2-4-ghz-devices/td-p/4362174

Re: how do i know if my broadband is 2.4ghz or 5 ghz i am trying to buy a video doorbell

Mmarym60 — Sun, 01 Dec 2024 10:07:16 GMT

just checked 192.168.01 and it says on there

current wifi channed 1(2.4 GHZ) 36 (5GHZ) not sure what it means

Re: how do i know if my broadband is 2.4ghz or 5 ghz i am trying to buy a video doorbell

TimmyBGood — Sun, 01 Dec 2024 10:13:09 GMT

@Mmarym60

The vast majority of current Sky Hub models broadcast the same network name on both 2.4Ghz and 5Ghz bands by default. Only the almost obsolete 2013 model doesn't do so.

Is yours a white or a black Hub?

Re: how do i know if my broadband is 2.4ghz or 5 ghz i am trying to buy a video doorbell

Mmarym60 — Sun, 01 Dec 2024 10:24:37 GMT

it is a black one

Re: how do i know if my broadband is 2.4ghz or 5 ghz i am trying to buy a video doorbell

TimmyBGood — Sun, 01 Dec 2024 10:38:18 GMT

@Mmarym60

As posted by @jamesn123

Note that this process does not apply to the new (white) Max Hub

So to split the two channels you need to go to your router config page which can be found by typing 192.168.0.1 into your web browser.

To access the page, you'll need;

username: admin

password: sky OR your WiFi password

- Select wireless from the navigation bar and scroll down a little and untick the 'Synchronise 2.4GHz and 5GHz settings'

- Scroll to the bottom of the page and hit apply.

- Once the page reloads you need to go to the 5GHz wireless settings page on the sub navigation bar below where you click wireless before

- In the 5GHz section you want to go to the box called 'Name (SSID)' and add something like 5g to the end of the current name

- Scroll down and hit apply

- Then on any wireless device you should now see two networks. One network will be the same name as usual and will be 2.4GHz band and the other will be the usual name with 5G on the end (Or whatever you typed). Connect any 5GHz capable device to the 5GHz network and see if it works correctly. The WiFi password should be the same if you havent changed it.

Re: how do i know if my broadband is 2.4ghz or 5 ghz i am trying to buy a video doorbell

Mmarym60 — Sun, 01 Dec 2024 15:46:00 GMT

that is to difficult for me to do and can never get hold of sky

can i just not use a 2.4hgz video doorbell on it as it is

Re: how do i know if my broadband is 2.4ghz or 5 ghz i am trying to buy a video doorbell

Chrisee — Sun, 01 Dec 2024 15:50:32 GMT

@Mmarym60 most video doorbells can connect to a dualband wifi network even though they only usecthec2.4GHz band . However if your's doesn't you will,have to split the two bands yorself. Sky cznnot do thst for you.

Re: how do i know if my broadband is 2.4ghz or 5 ghz i am trying to buy a video doorbell

TimmyBGood — Sun, 01 Dec 2024 16:05:42 GMT

@Mmarym60 wrote:

can i just not use a 2.4hgz video doorbell on it as it is

Typically the problem is the doorbell (or similar device) is 2.4Ghz-only but the app used to configure it is on a phone or tablet attached to a 5Ghz signal.

Re: how do i know if my broadband is 2.4ghz or 5 ghz i am trying to buy a video doorbell

Mmarym60 — Sun, 01 Dec 2024 16:07:38 GMT

So be easier for me to get a video doorbell with 5hgz then

Re: how do i know if my broadband is 2.4ghz or 5 ghz i am trying to buy a video doorbell

TimmyBGood — Sun, 01 Dec 2024 16:15:25 GMT

@Mmarym60

Possibly, but at any distance from the Hub the 2.4Ghz signal is likely to be stronger (particularly on the other side of a wall) and the camera may well default to using it. It's inherent to the nature of WiFi that 2.4Ghz signal passes through building fabric better than 5Ghz.

Re: how do i know if my broadband is 2.4ghz or 5 ghz i am trying to buy a video doorbell

Mmarym60 — Sun, 01 Dec 2024 16:46:15 GMT

you saying get a 2.4ghz one then

Re: how do i know if my broadband is 2.4ghz or 5 ghz i am trying to buy a video doorbell

SH1971 — Mon, 27 Jan 2025 20:07:02 GMT

This is GREAT advice and works very well👍🏻👍🏻

Re: how do i know if my broadband is 2.4ghz or 5 ghz i am trying to buy a video doorbell

Nontechheather — Sat, 28 Jun 2025 19:42:31 GMT

Sorry to jump on this I've had this problem after an update.

i go to the page and put admin for user then have tried both sky and my wifi password but it says not found... any suggestions?

Re: how do i know if my broadband is 2.4ghz or 5 ghz i am trying to buy a video doorbell

JimM1 — Sat, 28 Jun 2025 20:18:58 GMT

@Nontechheather Sky max hub and the Sky Broadband hub are the password on the card back off the hub label or the bottom off the hub label.

The older two hubs Sky Q and the Sky hub are sky forr the password.

Link shows you the hub types.

Find, change or reset your WiFi password | Sky Help | Sky.com | Sky Help | Sky.com