topic Re: No internet connection in Broadband

No internet connection

Paul463 — Sat, 30 Nov 2024 22:57:43 GMT

My internet dropped out yesterday and came back on after I unplugged the router and plugged back in. Happened again today but unplugging didn't work. Phoned Sky who talked me through processes. Rest router via button at the back, took a good while but eventually came back on after the internet flashed on and off for a good while. Tonight it went off again but now there's no internet light at all. Resetting and unplugging no longer working. No issues in the area. I suspect it's the hub/router which is the problem but sky want an open reach to attend. Could I be right that it simply needs a new router?

Re: No internet connection

Mr+Flibbles+86 — Sun, 01 Dec 2024 11:42:29 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet connection

Typhoon28 — Sun, 01 Dec 2024 11:56:09 GMT

I have the same problem

Re: No internet connection

Addie15 — Tue, 03 Dec 2024 11:43:11 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.