topic Re: WiFi puck issues in Broadband

WiFi puck issues

TimAD7 — Sat, 30 Nov 2024 18:53:48 GMT

Hi I have recently had sky glass sintalled and 2 pucks, my programmes regularly cut out and I have to wait for them to relapd sometimes I have to change channel and go back again. It has just happens 7 times within an hour.

Re: WiFi puck issues

Mr+Flibbles+86 — Sun, 01 Dec 2024 11:30:53 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi puck issues

Lisa-P1987 — Tue, 03 Dec 2024 11:17:07 GMT

We are still looking to help you TimAD7 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks