topic Re: Intermittent issues in Broadband

Intermittent issues

BernieG76 — Sat, 30 Nov 2024 11:57:47 GMT

Although all tests always say everything is ok since upgrading to full fibre and the installation we keep getting intermittent issues as evidenced by my work teams calls dropping out and phone switching to 5g. To be absolutely clear none of this happened prior to the 'upgrade'. It is unsustainable for us especially from a work perspective

Re: Intermittent issues

Mr+Flibbles+86 — Sun, 01 Dec 2024 11:18:50 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Intermittent issues

Lisa-P1987 — Tue, 03 Dec 2024 11:14:19 GMT

We are still looking to help you BernieG76 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks