topic Re: Broadband issues again in Broadband

Broadband issues again

KPN02 — Sat, 30 Nov 2024 19:16:16 GMT

So this has been going on to long now broadband still dropping out

Re: Broadband issues again

caesarome — Sat, 30 Nov 2024 19:24:18 GMT

@KPN02

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Re: Broadband issues again

KPN02 — Sun, 01 Dec 2024 09:42:35 GMT

Tried all that still got problems

Re: Broadband issues again

caesarome — Sun, 01 Dec 2024 09:59:51 GMT

@KPN02

What did the broadband line test say ?

Re: Broadband issues again

KPN02 — Sun, 01 Dec 2024 13:04:21 GMT

All good but still drops out this has been going on for 6 weeks

Re: Broadband issues again

caesarome — Sun, 01 Dec 2024 13:05:42 GMT

@KPN02

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Broadband issues again

Greenfingers001 — Sun, 01 Dec 2024 13:39:03 GMT

Thanks for escalating this. We’ve sent @KPN02 an invite to chat.