topic Constant wifi dropouts in Broadband

Constant wifi dropouts

Clairports — Sun, 01 Dec 2024 08:58:48 GMT

Over the past week or so the WiFi has been dropping out, sometimes for hours. I have sky stream which means no tv at all, with an 18 month old this is not ideal at all. Nothing I do fixes it, the service checker says everything okay, I reset the router it works for a while then starts playing up again. It's a daily issue and is driving me insane!

Re: Constant wifi dropouts

Greenfingers001 — Mon, 02 Dec 2024 09:37:15 GMT

Hi there @Clairports , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Constant wifi dropouts

Tom-W19 — Wed, 04 Dec 2024 10:41:04 GMT

Hi @Clairports

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.