topic Re: Table in Broadband

what is the next step？

AidenZhang — Sat, 30 Nov 2024 12:20:03 GMT

I booked an appointment with an engineer to install my broadband in my house a few days ago, but ended up installing ONT in my house, telling me there was an external problem, and got this text the next day, what does that mean, I don't have any updates yet.

Re: what is the next step？

cookiemonsteruk — Sat, 30 Nov 2024 12:26:35 GMT

@AidenZhang

Could you enter your full address below and post the notes below the table

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Table

AidenZhang — Sat, 30 Nov 2024 12:34:14 GMT

@cookiemonsteruk I done for this

Re: what is the next step？

cookiemonsteruk — Sat, 30 Nov 2024 12:37:20 GMT

@AidenZhang

What would be typical for undesground installs would be congested ducts although that would typically be in the notes

Re: Table

Daniel0210 — Sat, 30 Nov 2024 12:37:55 GMT

@AidenZhang

No need for a separate thread. Just stick to this one… however… your image was rejected as it contains the full postal address. Feel free to resubmit it with the address blocked out.,

Re: what is the next step？

AidenZhang — Sat, 30 Nov 2024 12:39:13 GMT

so it means it couldn't install my broadband？

Re: what is the next step？

AidenZhang — Sat, 30 Nov 2024 12:41:28 GMT

Re: Table

Daniel0210 — Sat, 30 Nov 2024 12:43:59 GMT

@AidenZhang

@Daniel0210 wrote:

@AidenZhang

your image was rejected AGAIN as it contains the full postal address. Feel free to resubmit it with the address blocked out.,

Re: what is the next step？

AidenZhang — Sun, 01 Dec 2024 13:50:46 GMT

Re: what is the next step？

TimmyBGood — Sun, 01 Dec 2024 14:22:27 GMT

@AidenZhang

Your original image shows a slightly unusual internal CSP (the grey box) and a truly lousy ONT location if that left-hand surface is a fridge, freezer, dishwasher, dryer or washing machine.

Unforunately it's impossible to tell if the incoming optical cable is in place (presumably not) or whereit's supposed to be coming from: the BT Wholesale lookup indicates Openreach has a record of an existing grey or black standard circular duct (i.e. a pipe) arriving at the address.